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Mystery Shop

Market Pulse has trained representatives who pose as customers in retail and service establishments, evaluate the service they receive, and complete an evaluation form. This is an invaluable tool for business owners and managers, who use these reports to provide quality service to their customers, ensure their employees are practicing good selling techniques and reward, motivate and train employees more effectively.

Market Pulse methodology, technology, experience, national network and client satisfaction are unrivalled in the customer experience evaluation industry. We routinely perform large volumes of evaluations with unbiased shoppers, which demand a proven methodology and a broad shopper base. Our shoppers reflect the demographics of your consumers and provide a highly accurate evaluation of how your personnel are serving your customers each day.

Evidence of our success in exceeding our clients' expectations is clearly demonstrated by more than 5,000 completed client shops each quarter.

Coupled with our long-term experience, Market Pulse stands alone in the Customer Experience evaluation industry with its focus on quality in every aspect of our business. We are proud of our industry leadership in utilizing state-of-the-art technologies that deliver high-quality, accurate data in a time-sensitive environment. We are, however, unique in our management belief that blending innovative and customizable technologies with old-fashioned, personalized customer service, works. We believe this philosophy to be a powerful statement of our commitment to a long-term partnership with our clients.

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